• Please note: For all questions regarding bookings, changes to bookings, cancellations and any other general information please call Hotelogicalcustomer service on +1 (888) 820-0976.

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We respect your privacy. We will not provide your personal information to third parties for marketing purposes without your consent.

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We send you information you want. You may choose whether and to what extent you receive marketing messages from Hotelogical. Once you are registered, and are receiving the stated emails above, if you decide you no longer wish to receive some or any additional marketing material from us, you can unsubscribe at any time.

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If you no longer wish to receive any or all of our newsletter and promotional email communications, you may indicate your preference or opt out of receiving them by clicking on the "My preferences" or "Unsubscribe" links at the bottom of each newsletter.

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Also, you will be notified if your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

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We secure your data. We carefully monitor for intrusion attempts 24 hours a day, 7 days a week; deploy encryption technology, firewalls and advanced monitoring systems for your protection.

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Your privacy is very important to us. We do not sell, rent, loan or disclose your personal information collected at this site to third parties for their marketing purposes without your explicit consent. Please read this privacy policy to learn more about the ways in which we collect, use and protect your personal information.

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The privacy practices of this statement apply to our services available under the domain hotelogical.com (the "Site") owned and operated by Utopiar Digital Media Ltd. (collectively "Hotelogical", "We", "Us", or "Our"). By visiting the Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site.

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This Privacy Policy describes the information we collect from you, as part of the normal operation of our services, and what may happen to that information. Because we believe you should know as much as possible about Hotelogical's practices, we have prepared a detailed policy so that you can make informed decisions.

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Information We Collect

 

We collect two kinds of information about our online visitors, personal and non personal information. This personal information: username, email address, and physical address, including City and State. Non-personal information: shopping preferences, product searches, merchant searches, and general demographics. Our primary purpose in collecting personal and non-personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect information about you that we consider necessary for achieving this purpose.

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In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are no longer anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

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Technologies such as cookies, beacons, tags and scripts are used by Hotelogical and our affiliates, or analytics or online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

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We also gather certain information automatically and store it in log files. This information includes the Internet Protocol addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We may combine this automatically collected log information with other information we collect about you. We use this information to review trends, administer our website, track users' movements around the website and gather demographic information about our customers. Most other websites also gather this same information.

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We also get information from your transactions with us, our affiliates or non-affiliated third parties such as account activity and your purchase information. We also use information from third parties, including public information, such as verification services and consumer reporting agencies (to comply with regulatory requirements, ensure the accuracy of data and prevent fraud, for example), or from other sources. We use this information to develop, offer and deliver our products and services, to process transactions in your accounts, and to obey legal and regulatory requirements. We limit the collection and use of customer information to the minimum we require to deliver great service to our customers (including telling our customers about our hotel reservation services, deals, and other opportunities through email) and to run our business.

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Our Use of Your Information

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We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to measure interest in the third party products and services we offer; inform you via email about special offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions of the Site's use. At times, we may look across multiple users to identify problems and in particular we may examine your personal information to identify users using multiple usernames or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

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You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

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You agree that we may use with your permission your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product and services offerings of Hotelogical or third parties, and communications relevant to your use of the Site. By opting in to receive this communication you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications under the notification preferences within the "My Account" area of our website. You may make changes to your notification preferences on the "My Account" tab at any time or you may contact a customer service representative at customerservice@hotelogical.com. We reserve the right to send you specific administrative notices that are required by law, regulation or as needed to service your account.

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Our Disclosure of Your Information

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We only share your personal information with other companies so that they can market their products or services to you if you consent to us doing so. If you do not want us to share your personal information with these companies, you may make changes to your notification preferences on the "My Account" tab at any time or you may contact a customer service representative at customerservice@hotelogical.com. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide you with the ability to order the third party products and services offered through the Site.

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We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We may disclose your personal information to third parties in the event that we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such business or assets).

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Advertisers

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We aggregate (gather up data across all user accounts) personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address and password are not disclosed to these third parties in a personally identifiable manner without your explicit consent.

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We collect booking information via our forms that include the collection of personal information. When you make a booking through our website, you will be directed to the payment page where you can enter your payment details. We do not store financial details such as credit card numbers. Our payment platform provider will be passed the details of your booking that we have collected from you, so that they can process your payment. Once our payment provider has received your payment they will then make the relevant payments to the provider of your holiday or travel arrangements. Some of these transaction pages may not appear on Hotelogical pages and we do not control the privacy of the information given on these pages however every effort is made to ensure that third party suppliers and partners comply with the prevailing data protection regulations of the day. Once the user submits the info, payment is made and verified, the booking is confirmed and removed from our inventory and passed on to the third party vendor booking the travel. The booking information then gets passed along to the third party for fulfilment. The third party will receive the confirmation request from the guest for the reservation and then their privacy policy would be in effect. We do not have any control over the third party use of information or their privacy policies. Hotelogical is disclosing this information to users so that they have the option to not do business on the Site. Because we do not control the privacy practices of these third parties, you should evaluate their practices before deciding to book with such lodging establishments. We may occasionally share information with our service providers that is in aggregate form. This information does not contain any personally identifiable information as it is in aggregate form and used to develop products that may be of interest to our customers. We may from time to time contract with third parties to handle surveys on the site. Upon completion of these projects, all information is returned to us. These companies that act as our service providers are authorized to use your personal information only as necessary to provide these services to us.

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Legal Requests

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Hotelogical cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and our other customers from bad actors. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address and Customer ID history without a subpoena. Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or report suspected illegal activity. If Utopiar Digital Media Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

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Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose personal information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

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Testimonials

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We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at customerservice@hotelogical.com.

Control of Your Customer ID and Password.

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You are responsible for all actions taken with your username and password. Therefore, we do not recommend that you disclose your username or password to any third parties. If you choose to share your username and password or your personal information with third parties, you are responsible for all actions taken with your account and, therefore, you should review that third party's privacy policy. If you lose control of your username or password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your username or password has been compromised for any reason, you should immediately change your username or password as detailed below. Hotelogical will never request your password under any circumstances.

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Accessing, Reviewing and Changing Your Personal Information

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Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your Hotelogical account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

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You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

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We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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We offer you the ability to automatically review and change or delete the information you submit to us by logging into the Site and entering in the new information yourself. Generally, we will not modify your personal information based on your request because it is very difficult to authenticate your account manually. You can change or delete your username, password, email address, contact information, user preferences and other information by going to the ‘User Profile' section in the user ‘Account' section of the site. You must promptly update your personal information if it changes or is inaccurate.

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Upon your request, we will deactivate your account, contact information and all other information from our active databases. To make this request, email customerservice@hotelogical.com. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with our deactivation policy and applicable law.

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We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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Other Information Collectors

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Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. This Site contains links to other websites. Whilst every effort is made to ensure that third party suppliers' websites and practices comply with the prevailing data protection regulations of the day, please be aware that Hotelogical is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website. To the extent that you disclose your information to other parties, whether they are third party providers of products or services, different rules may apply to their use or disclosure of the information you disclose to them. Since Hotelogical does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.

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Social Media Widgets

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Our website includes Social Media Features, such as the Facebook login and social media links. These Features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

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Security

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Your information is stored on Hotelogical's servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including monitoring for intrusion attempts, encryption technology, “firewalls,” Secure Socket Layers and security audits and inspections. We treat data as an asset that must be protected against loss and unauthorized access. When setting up an account, your information is stored behind a secure server via multiple encryption methods as well as Secure Socket Layer (SSL) on the site. Information stored on the server is only available to a select number of people at Hotelogical that have access to these records. We encourage the use of encryption to communicate with Hotelogical. The privacy of communication over the Internet cannot be guaranteed because the Internet is not a secure medium. Hotelogical does not assume any responsibility for any harm, loss or damage you may experience or incur by the sending of personal or confidential information over the Internet by or to Hotelogical. If you have any questions about the security at our website, you can send an email to customerservice@hotelogical.com.

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Please remember that you also play a valuable part in data security. You should never share your Hotelogical username or password with anyone. If you feel any of your information has been compromised, you should change it immediately. After you have finished using our Site, you should log out of your Hotelogical account and exit your browser so that no unauthorized persons can use our Site under your name and account information.

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Your Rights

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You have the right to ask Hotelogical not to process your personal data for marketing purposes. You also have the right to access information held about you by Hotelogical. Your right to access can be exercised in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulations 2018, as amended from time to time, and any access request may be subject to a fee of £10 to meet our costs in providing you with details on the personal data we hold about you.

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Consent

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By disclosing your personal information via the website, over the telephone or via email or post you consent to the collection, storage and processing of your personal information by Hotelogical in the manner set out in this Privacy Policy and our Terms and Conditions relating to your use of the website and/or making bookings through us.

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Notification of Changes

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We may amend this Privacy Policy at any time by posting the amended terms on the Site. You are responsible for checking this Privacy Policy when you visit the Site to review the current policy. All amended terms shall automatically be effective 30 days after they are initially posted on the Site. Hotelogical will use the information collected on the Site in accordance with the Privacy Policy under which the information was collected. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

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If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

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Terms and Conditions

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Locations, offers, hotels and unpublished rates are subject to availability at time of booking and based on travel dates. Not all locations offer unpublished rates, however check back frequently for new locations. Hotelogical is not responsible for unpublished rate availability.

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This privacy statement covers the sites https://www.hotelogical.com and https://www.hotelogicalgroup.com.  If you have questions or concerns regarding this Privacy Policy contact Customer Service at customerservice@hotelogical.com.

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This Privacy Policy is effective as of 23rd May 2024

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Hotelogical Group Ltd